Original Watercolours: These are individually comissioned pieces and so cannot be returned. Please see our Terms here.
Limited and Open Edition Prints: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged for reasons not due to our error, or any item that is returned more than 30 days after delivery, does not qualify for a refund. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible. Late or missing refunds If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at : firstname.lastname@example.org
Shipping To return your product, you should mail your product to:
Rowan Barnes-Murphy, c/o 14 Park Road, BATH, BA1 3EE, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: email@example.com
SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 Our store is hosted on TSOHOST. The e-commerce platform that allows us to sell our products and services to you is woocommerce. Your data is stored through woocommerce data storage, databases and the general Woocommerce application. Your data is stored on a secure server behind a firewall.
None of your credit card details are held on this site.
To pay you will be redireccted to PayPal who will store your details and allow you to make a payment with your PayPal Account or any Credit Card you prefer. If you choose a direct payment gateway to complete your purchase, then your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
LINKS When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state _contact_province_state of residence, and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at: firstname.lastname@example.org Re: Privacy Compliance Officer
A purchase order is required before work can commence. Acknowledgement of your order will be emailed to you, detailing the terms of the licence agreed
Purchase is normally restricted to an exclusive licence for a set period of time. Reproduction of the illustration to be in a defined form, for a defined use within a defined geography. Prices dependant on size of print run.
The artist retains ownership of copyright in the work and is free to sell further rights for its use unless otherwise agreed. Any additional rights required must therefor be agreed at the start of the agreement.
Full payment will be made within 30 days of the date of invoice. Agreed rights pass to the client only when payment is received in full. Delivery dates can only be fulfilled providing sketches are returned with comments, promptly and within agreed dates. Copyright clearance for reference material supplied by the client must be cleared by them in advance. Work flow usually takes the form of, a written brief followed by a series of discussions for clarification. Preparation of first round of sketches. Then a second round of amended sketches. Delivery of Art Work in digital form as required. If the work is cancelled fees will apply accordingly. Rejection at amended rough stage, one third of fee to be paid. If the finished Art Work is rejected after two rough stages the full fee will be due. If the job terminates at rough stage all rights in all preliminary material is retained by the artist.
The artist asserts his moral right of paternity and integrity. He therefor retains the right tot be credited where ever the work appears:
Illustration © Rowan Barnes-Murphy
No one can alter the original Art Work accept the artist himself. In all cases the artist retains the right to use the work for self-promotion. The client will supply at least 3 proofs or printed copies of the work where possible.
These terms and conditions are governed by the law of England and Wales. Any alterations to these terms be agreed in writing.
PRIVATE CLIENTS:A purchase order is required before work can commence. Please provide your complete postal address. Acknowledgement of your order will be e-mailed, detailing the terms of the licence agreed. A 30% non refundable deposit is due in advance to secure this commission. Once sketches have been signed off the remaining 70% of the fee will be due. Postage costs will be added. Once the finished piece is ready a low resolution scan of the Art Work will be deliverd by email for your approval. The piece will then be dispatched. Copyright is not included in the fee. If required this can be negotiated. Extensions of the licence can also be negotiated on a case by case basis. The Artist retains copyright in the work and is free to sell further rights unless otherwise agreed. Any additional rights required must therefor be agreed at the start of the agreement. The artist asserts his moral right of paternity and integrity. He therefore retains the right to be credited where ever the work might appear: Illustration © Rowan Barnes-Murphy No one is to alter the original Art Work accept the artist himself. In all cases the artist retains the right to use the work for self-promotion. These terms and conditions are governed by the law of England and Wales Any alterations to these terms be agreed in writing.